Return and Refunds Policy
Last Updated: February 11, 2026
At Aaraa, your satisfaction is our highest priority. We want you to love every piece you receive. If for any reason you're not completely happy with your purchase, we're here to help make it right.
🔄 Easy 7-Day Returns
We offer a hassle-free 7-day return window from the date of delivery. This gives you time to try your jewelry and ensure it's perfect for you.
Return Window: 7 days from delivery date
✅ What Can Be Returned?
We accept returns on items that meet the following conditions:
✓ Eligible for Return
- Items purchased within the last 7 days
- Products in unworn, unused condition
- Original tags and packaging intact
- Certificate of authenticity included (if provided)
- No signs of wear, damage, or alterations
- Regular catalog items
✕ Non-Returnable Items
- Customized or personalized jewelry (engraved, custom-sized)
- Items without original packaging or tags
- Worn, used, or damaged jewelry
- Products showing wear, scratches, or tarnishing
- Sale or clearance items marked "Final Sale"
- Gift cards and e-gift vouchers
Important: We reserve the right to refuse returns that don't meet our condition requirements.
💚 Quality Guarantee
We stand behind the quality of our spiritual healing jewelry!
Manufacturing Defects - We've Got You Covered
If you receive a defective or damaged item, we will:
- Provide a full refund or free replacement
- Cover all return shipping costs
- Process priority replacement within 3-5 working days
What's Covered:
- Manufacturing defects
- Broken clasps, chains, or stones upon delivery
- Incorrect items shipped
- Missing parts or accessories
What's Not Covered:
- Normal wear and tear
- Damage from misuse or accidents
- Tarnishing (natural for certain metals)
- Loose stones due to rough handling
Warranty Period: 90 days from purchase date for manufacturing defects
🔁 Exchange or Refund?
We want you to find your perfect piece! Choose what works best for you:
Option 1: Exchange Recommended
- Free return shipping for exchanges
- Exchange for different size, color, or style
- No restocking fees
- Faster processing (3-5 working days)
- Perfect if you love the design but need a different fit
Option 2: Full Refund
- Return shipping costs: ₹100 (deducted from refund)
- Refund to original payment method
- Processing time: 7-10 working days after receiving item
- Inspection required before refund approval
Pro Tip: Exchanges are faster and come with free return shipping! 💡
📦 How to Initiate a Return
Contact Us
Email us at aaraa.ofl@gmail.com or call +91 936 044 5400 within 7 days of delivery
Provide:
- Order number
- Item(s) to return
- Reason for return (optional but helpful)
- Whether you want exchange or refund
Receive Return Authorization
Our team will send you:
- Return authorization number (RMA)
- Return shipping address
- Return instructions
- Prepaid shipping label (for defective items or exchanges)
Pack Your Item
- Place item in original packaging with all tags attached
- Include certificate of authenticity (if provided)
- Add printed return authorization number inside the box
- Seal securely to prevent damage during transit
Ship It Back
- Use a trackable shipping method (India Post, Delhivery, DTDC, Blue Dart)
- Keep tracking number for your records
- We recommend insuring high-value items
- Ship to the address provided in your return authorization
Track Your Return
- Email us your tracking number at aaraa.ofl@gmail.com
- We'll confirm once we receive your return
- Inspection takes 2-3 working days
- You'll receive refund/exchange confirmation via email
💳 Refund Processing
Refund Timeline
UPI/Bank Transfer: 5-7 working days
Credit/Debit Card: 7-10 working days
Refund Amount:
- Product price (full refund)
- Minus return shipping charges: ₹100 (for customer-initiated returns)
- Original shipping was FREE, so no shipping refund needed
Note: If you received a promotional discount or gift with purchase, the refund will be adjusted accordingly.
COD (Cash on Delivery) Returns:
For COD orders, refunds will be processed via:
- Bank Transfer/UPI (fastest - provide bank details)
- Store Credit (instant - use on next purchase)
🔄 Exchange Processing
Exchange Timeline
Exchange Options:
- Different size
- Different color/design
- Different product of equal or higher value (pay difference)
- Store credit if preferred item is unavailable
🚫 Damaged or Incorrect Order?
Received Wrong Item or Damaged Product?
Immediate Steps:
- Do not accept delivery if package appears damaged
- If opened and found damaged, contact us within 48 hours
- Email aaraa.ofl@gmail.com with order number, photos, and description
We Will:
- Provide prepaid return label
- Ship replacement immediately (no wait for return)
- Offer full refund if replacement unavailable
- Cover all costs (no deduction)
This is our mistake - we'll make it right, fast!
🎁 Gift Returns
Bought as a gift? We've got you covered!
With Gift Receipt:
- 7-day return window from delivery
- Full refund to original payment method OR
- Store credit for recipient to choose their favorite piece
Without Receipt:
- Store credit at current selling price
- Valid for 12 months
- Can be used for any Aaraa product
Gift Exchanges:
- Free and easy
- No questions asked
- Help recipient find their perfect piece
⚠️ Important Notes
Return Shipping:
- Customer responsibility for regular returns (₹100 deducted from refund)
- Aaraa covers shipping for defective/incorrect items and exchanges
- Use trackable, insured shipping for valuable items
- We are not responsible for items lost in return transit
Inspection Process:
- All returns are inspected upon receipt
- Items must match our return conditions
- Photos taken for documentation
- If return doesn't meet criteria, item will be sent back to you
Refund Rejections:
Returns may be rejected if:
- Item is worn, used, or damaged
- Missing original tags or packaging
- Returned after 7-day window
- Customized/personalized item
- Item doesn't match order records
If rejected: Item will be returned to you at your shipping cost
Fraudulent Returns:
We monitor return patterns to prevent abuse. Excessive or suspicious returns may result in:
- Return denial
- Account suspension
- Legal action for fraud
We trust our customers, but we must protect our business from misuse.
🌟 Why Our Return Policy Rocks
7 Days
Time to decide if it's perfect for you
Free Exchanges
Find your perfect fit
Quality Guarantee
90-day manufacturing defect warranty
Fast Refunds
7-10 days to your account
Easy Process
Simple 5-step return
Gift-Friendly
Returns accepted for gifts
📞 Need Help?
Questions about returns or exchanges?
Our customer service team is here to make your return experience smooth and hassle-free!
💡 Pro Tips for Smooth Returns
- Keep your packaging until you're 100% sure you're keeping the item
- Inspect immediately upon delivery and report issues within 48 hours
- Use tracked shipping when returning items
- Take photos before sealing return package
- Consider exchanges - faster and free shipping!
- Read product descriptions carefully before purchasing